Delivery Information
SAVER DELIVERY
We offer free saver delivery for orders over £50. We offer Saver delivery of £3.99 for Royal Mail Tracked for all orders under £50. Orders will normally arrive between 3-5 working days. This applies only for mainland UK postal addresses. Delivery to the Scottish Highland can take between 5-6 working days to arrive. Any orders placed on a weekend or after 2pm on a Friday, will mean your order will be dispatched on the Monday.
STANDARD DELIVERY
We offer Royal Mail 24 delivery of £4.99. This applies only for mainland UK postal addresses. Orders will normally arrive between 1-3 working days. Orders will need to be submitted before 2pm Mon - Fri. Delivery to the Scottish Highland can take between 3 - 4 working days to arrive. Any orders placed on a weekend or after 2pm on a Friday, will mean your order will be dispatched on the Monday.
EXPRESS DELIVERY
We offer next working day delivery of £7.99. This applies only for mainland UK postal addresses. Orders will normally arrive the next working day. To ensure next working day delivery; orders will need to be submitted before 4pm Mon - Fri. Next day delivery to the Scottish Highland can take between 3 - 4 working days to arrive.
Working Days are Monday to Friday excluding bank holidays.
Express Delivery lead-time:
| Order Day | Order Time | Delivery Day |
|---|---|---|
|
Monday |
Before 4pm | Tuesday |
| Monday | After 4pm | Wednesday |
| Tuesday | Before 4pm | Wednesday |
| Tuesday | After 4pm | Thursday |
| Wednesday | Before 4pm | Thursday |
| Wednesday | After 4pm | Friday |
| Thursday | Before 4pm | Friday |
| Thursday | After 4pm | Monday |
| Friday | Before 4pm | Monday |
| Friday | After 4pm | Tuesday |
| Saturday | All Day | Tuesday |
| Sunday | All Day | Tuesday |
TRACKING ORDERS
As soon as your order is dispatched, you will receive a confirmation email with a tracking number. Visit www.royailmail.com to track your order.
Royal Mail will always try to deliver items first time, this may include leaving it at the property in a safe place or with a neighbour, however if this isn’t suitable customers can use the Royal Mail app to stop this from happening at the address.
Royal Mail would then take the item back to the Delivery Office and leave a card with instructions for the customer to collect it.
If you are not at home to accept delivery and you have picked Royal Mail to deliver your parcel, they may deliver your item to a safe place location at the address without a specific instruction from you.
SATURDAY DELIVERIES
Unfortunately, we do not deliver on a Saturday.
BANK HOLIDAY DELIVERY
Over national UK bank holidays delivery will be delayed. Orders will be fulfilled on the next working day and will take 3-5 working days to be delivered.
DELIVERY RESTRICTIONS
At this time, we only ship orders to mainland UK & Scottish Highlands. We are unable to ship to the Channel Islands, EU and BFPO addresses.
DELIVERY OF MULTIPLE ITEMS
If you order more than one item, they could be dispatched from different locations and therefore arrive at different times. You will receive dispatch notifications from either Royal Mail with tracking for each individual parcel.
The tracking number will take you to www.royalmail.com to check the whereabouts of your parcel.
WHAT TYPES OF PAYMENT METHOD DO YOU ACCEPT?
We currently accept Visa & Mastercard credit and debit cards.
CAN I CANCEL OR CHANGE MY ORDER?
We are committed to getting your order processed and dispatched soon as possible. Soon after your order is placed, it immediately goes into the fulfilment process, and you may not be able to cancel or adjust the order. Please contact us immediately by email at info@cotswoldshoes.co.uk or on our customer services number +44(0)1452 886 209 and we will attempt to intercept it. Of course, you may return unworn products for a full refund within 14 days from receipt of goods using the return instructions enclosed within your order, excluding any delivery charges.